Sansom IT

IT Consultancy: Cloud and Managed Services

Service and Vendor Management

Independent IT management expertise on-demand

Because Sansom IT work with an array of service providers on a regular basis, we are well placed to assist our customers with ongoing service management and any new initiatives. Businesses can leverage Sansom IT expertise and influence via our customer base to make sure a service provider is meeting their commitments and delivering in a timely fashion. We also clarify customer responsibilities and work collaboratively to overcome issues. 

Our goal is for the relationship between customer and service provider to succeed, and we support our customers in achieving this.

What we do: 

  • Arrange and attend service review meetings: including reviewing performance statistics, billing, support escalations, project works, user feedback
  • Escalate priority issues to the service provider
  • Provide clarity on contractual obligations or issues
  • Rationalise project works and supplier proposals 
  • Attend board meetings and supply independent analysis and perspective

Learn More

 IT services and the related agreements can be difficult to understand if you don’t have a good grounding in the technology industry. Sansom IT supplies consultants, on-demand to ensure IT services are delivered as per the agreement with your service provider.  .

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